I. Refund Policy

Please note that all application, enrolment, sponsorship, administrative fee paid to EAIM are non-refundable.

We can refund 100% of all other fees within fourteen (14) days under any one of the following conditions:

1. Your student pass application is rejected by immigration;
2. EAIM fails, for any reasons, to start the course on the scheduled commencement date;
3. EAIM fails, for any reasons, to complete the course by the completion date except for those that are caused by you, such as, deferment, re-sit, re-unit, etc;
4. EAIM terminates the course for any reason prior to the completion of the course;
5. EAIM is in material breach of its obligations under this Agreement.

If you withdraw before the start of class and for any reason other than those set out above (for cause), the following refund policy will apply:

1. If you withdraw more than 60 days or less before the commencement date, you will receive a 70% refund of all fees, excluding application, enrolment, ICA processing fee, sponsorship and administrative fee.
2. If you withdraw 60 days or less before the commencement date, you will receive a 30% refund of all fees, excluding application, enrolment, ICA processing fee, sponsorship and administrative fee.
3. There will be no refund of all fees if you withdraw on commencement date or after commencement date.

EAIM shall provide you with a cooling-off period of 7 days after signing the CPE Standard PEI-Student Contract. Within these 7 days and regardless whether the Course Commencement Date has passed, you can submit written notice of withdrawal to EAIM and receive the “Maximum Refund” amount stipulated by EAIM under Clause 2.4 (less any Course consumed by the student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any EAIM administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under Clause 3).

 

II. Transfer Policy

The school facilitates students’ transfer to other schools under the following conditions:

(1) If they attained a minimum of 90% attendance rate. This is to satisfy ICA requirement; and
(2) If they have paid all outstanding fees and do not have any arrears in their payment.

PROCEDURES:

The following procedures are strictly to be followed in order to initiate a transfer:

1. Student to approach the Student Service Centre to complete the Post-Enrolment Withdrawal Form and to submit along with a parent’s letter of consent for transfer (where applicable), his/her student's pass, passport copy and completed ICA cancellation form to the Student Service Executive;
2. The school will check on the student’s attendance records and ensure that there are no outstanding fees owing by the student;
3. The Student Service Executive will arrange an appointment for the student to meet the Academic HOS for counseling session;
4. In the meanwhile, the School will contact the student’s parent/s to verify, inform and seek their formal consent to the transfer;
5. Parent’s formal letter of consent to transfer and to absolve EAIM’s responsibilities for any disruption to the child’s study in Singapore is required (where applicable);
6. Upon receipt of the full documentation and student's completion of the transfer procedure, the school will proceed to cancel the student's pass and to process the transfer via ICA Solar+ System or via hardcopy V36A form, whichever is applicable;
7. EAIM will not be responsible for the failure to renew their student pass or disruption to their studies.

 

III. Withdrawal Policy (Post-Enrollment)

• PROCEDURES:
• Students who wish to withdraw from EAIM voluntarily should adhere to the following procedures:

1. The student to approach the Student Service Centre to complete the Post-Enrolment Withdrawal Form and to submit along with a parent’s letter of consent for withdrawal (where applicable), his/her student's pass, passport copy and completed ICA cancellation form to the Student Service Executive;
2. The school will check on the student’s attendance records and ensure that there are no outstanding fees owing by the student;
3. The Student Service Executive will arrange an appointment for the student to meet the Academic HOS for counseling session;
4. In the meanwhile, the School will contact the student’s parent/s to verify, inform and seek their formal consent to the withdrawal;
5. Parent’s formal letter of consent to the withdrawal and to absolve EAIM’s responsibilities for any disruption to the child’s study in Singapore is required (where applicable);
6. Upon receipt of the full documentation and student's completion of the withdrawal procedure, the school will proceed to cancel the student's pass via ICA Solar+ System.
7. EAIM will not be responsible any disruption to their studies.

For information on other key policies and regulations, please click here to download the EAIM Student Handbook.